CUSTOMER CENTRICITY & GLOBALISATION

About the Book

The book gives exclusive chapter titled –Ten Commandments of Customer centricity. The book is all about addressing customer satisfaction. Managing the transition from customer satisfaction to customer delight. Making sure customers are Happy and continuously using feedback from customers to improvise products in relation to competition's products. The book lays equal emphasis on both Manufacturing & IT services. Agile & scrum practices as applied to managing Global IT projects & the impact on global business & emerging best practices are dealt . Challenges of employee attrition in IT projects, their impact on Projects & methods to address them are explained.

About the Author

He holds a B. TECH, M. S, CFA, PGDBM & is a SAP CERTIFIED PROFESSIONAL with proven expertise of 27 years in the industry out of which 19 years in the capacity of a General Manager of large US Based MNC.Alumnus of Madras Institute of Technology, BITS –Pilani, ICFAI & IIM Trichy, shares his professional industry practice in addressing requirements of Global companies in both Manufacturing & IT. This book is Chandra sekars second International Publication. This book is dedicated to Professor J. Philip Founder & Chairman of XIME. Professor J Philip is the Doyen of Management Education in India. XIME is the premier Management Education Institute in India producing PGDM Graduates with a consistent placement record of 100% . Chandra Sekar is a teacher in XIME.