How Can I Order Copies of My Book?

If you are interested in purchasing copies of your book, just get in touch with the Partridge Singapore’s Book Sales Department on 800 101 2657 (toll-free in Singapore) or 1 800 81 7340 (toll-free in Malaysia) or +65 6494 8865 (international calling rates apply if calling from outside Singapore).You may also send an e-mail to orders.singapore@partridgepublishing.com.

Please note that book orders are non-refundable.

Retailers interested in volume discounts may also contact our Book Sales Department for a price quote.

What Discounts Can I Enjoy?

When you purchase multiple copies of your book for your marketing campaign (i.e., for a media blitz, a book signing event, or any other purpose), you can take advantage of exclusive author discounts. Partridge Singapore offers you the following rates:

Book Order Discounts by Quantity:
Book Quantity Discount*
1-24 20%
25-49 25%
50-99 30%
100-249 35%
250-499 50%
500-999 55%
1000+ Call for quote


*Discounts are calculated based on your book’s retail price, are applied per title, per format, and cannot be combined with other orders. All orders must be prepaid. Author purchases are royalty exclusive and nonreturnable. Shipping charges are not included.

What If I Want to Order by Bulk?

Partridge Singapore provides authors special rates when they purchase books in volume. To find out more, please contact your Partridge Singapore Book Consultant on 800 101 2657 (toll-free in Singapore) or 1 800 81 7340 (toll-free in Malaysia) or +65 6494 8865 (international calling rates apply if calling from outside Singapore). You may also send an e-mail to orders.singapore@partridgepublishing.com.

Is shipping included with book orders and free books?

Shipping and handling charges are not free unless stated otherwise. These charges apply to the package books that come with your publishing package, all regular book orders, and copies you purchase through special offers or monthly promotions.

How can I check the status of my book order?

Once your order has been printed, assembled, and boxed, you will receive a second confirmation email that includes your UPS tracking number (if you selected UPS delivery). You can then track your order at www.ups.com.

How will I know if Partridge Singapore has received my order?

Once we receive your order, we will email, fax or call you with an order confirmation that includes your Sales Order Number on it. If you do not receive a confirmation message from us, then for some reason we did not receive your order. If you have any questions, please contact our Book Sales Department.

My order hasn’t arrived. what do I do?

If you do not receive your order within 30 days, please contact our Book Sales Department to inquire about the shipping status.

What happens if there are complications with my book order?

Partridge will not be held liable for any delays, loss, or damage in transit when it comes to your book order. Any book order by you (including those books included in the services provided) will be delivered within a reasonable time after we receive your order and full payment.

Can I cancel my book order?

Since an order is transmitted directly to the fulfilment centre when you place it, your Print-on-Demand book order cannot be cancelled.

My order arrived, but it isn't the book/quantity I specified, what do I do?

Inspect your order carefully when it arrives. Any problems should immediately be reported to our Book Sales Department. Have your order number on hand. If your boxes are being sent to an author event venue, make arrangements with the event coordinator to check your order so there aren't any surprises on the day of the event.

What are your returns and claims policies?

Print-on-Demand orders are non-returnable and non-refundable, except in the event of poor print quality or an error in quantity. Please report quality or quantity issues to the Book Sales Department immediately upon receipt of the order. All claims must be filed within 30 days of shipment receipt.

What forms of payment do you accept?

We accept payment using Visa, MasterCard, Discover, and American Express credit cards. In order to avoid the long delays which often occur when waiting for personal cheques to clear the bank, we accept only certified cheques and money orders. Cheques must have a valid nine-digit bank routing number (ABA code) at the bottom.

How do I get a refund for a book I’ve ordered?

Partridge Singapore book orders are non-refundable, except in the event of poor print quality. Please report quality or quantity issues to our Book Sales Department within forty-five (45) business days after receiving your order.

What is offset printing?

Offset printing is a method of mass-production printing in which digital book files are converted into digital negatives that are used to etch the pages of a book into custom metal plates. After ink is added to the plates, large rollers pick up the ink from the plates and then transfer it to paper. Offset printing is commonly used in traditional publishing, allowing authors to print their books in bulk. Typically we use Print-On-Demand (POD) fulfillment, where books are printed one at a time after each book order is placed.

What are the benefits of offset printing?

  • More design and print flexibility. You’ll have more options than what is supported through POD printing, such as the following:
    • The ability to print at a higher resolution, meaning sharper and cleaner book covers and interior type than POD because of the printing tools used.
    • Additional cover and paper stock options, such as gloss- or matte-coated paper stock.
    • Additional trim size and design options (example: embossed text on the front cover).
  • Lower author price. Each book costs less for the author to print when compared to POD. The cost to print each offset is individually quoted depending on volume and the book’s specs.
Why would I want to do offset printing?

There are several reasons why some of our authors choose offset printing. If you’re considering offset printing, ask yourself the following questions:

  • Do you have special print requirements—such as unique formats, paper options, binding or cover treatments—that are not supported or available through POD?
  • Do you have a large reach and ability to process a large number of orders? Do you want the opportunity to sell a large number of books directly to customers?
  • Do you want to lower your print cost to maximize your return on books you sell?

If you answered “yes” to any of the above questions, offset printing might be right for you. Call your Book Consultant to discuss your options.

What are the disadvantages of offset publishing?

Offset publishing is certainly not for all authors, as most are satisfied with the POD advantages. Offset publishing requires a large upfront investment that authors may not wish to spend, and it does not guarantee that bookstores will pick up your book.

Is there a minimum print run that offset is available for?

Yes. To benefit financially from your offset investment, we suggest that you plan to print a minimum of 1,500 units. Please contact your Book Consultant for more information.

How much does it cost to do offset printing?

The cost of offset printing is quoted on a case-by-case basis, depending on your book’s format and the volume you wish to print. Please contact your Book Consultant for more information.