How do I place a book order?

If you are interested in purchasing copies of your book, just get in touch with Partridge Africa’s Book Sales Department on 0800 990914 (toll-free in South Africa) or 00269 800 300 3100 (toll-free in Botswana) or +44 20 3014 3997 (international calling rates apply). You may also send an e-mail to orders.africa@partridgepublishing.com.

Please note that book orders are non-refundable.

Retailers interested in volume discounts may also contact our Book Sales Department for a price quote.

What discounts can I enjoy?

When you purchase multiple copies of your book for your marketing campaign (i.e., for a media blitz, a book-signing event, or any other purpose), you can take advantage of exclusive author discounts. Partridge Africa offers you the following rates:

Author Volume Discounts
Copies Discount*
1-9 30%
10-24 35%
25-49 40%
50-99 45%
100-249 50%
250-499 55%
500-1,499 60%


*Discounts are calculated based on your book’s retail price, are applied per title, per format, and cannot be combined with other orders. All orders must be prepaid. Author purchases are royalty exclusive and nonreturnable. Shipping charges are not included.

Is shipping included with book orders and/or free books?

Shipping is not free unless explicitly stated in the promotion. For every book order, a shipping fee will be required. This also applies to any free books you may receive in a special offer or similar promotion.

How can I check the status of my book purchase order?

Once your order is shipped, you will receive a second confirmation e-mail with your UPS tracking number (if you selected UPS shipping). You can then track your order at ups.com.

How will I know if Partridge Africa has received my order?

When we have received your order, we will notify you via e-mail, fax, or phone and provide you with an order confirmation that includes your Sales Order Number. If you fail to receive a confirmation notice, then for some reason we did not receive your order. If you have questions, please contact our Book Sales Department at 0800 990914 (toll-free in South Africa) or 00269 800 300 3100 (toll-free in Botswana) or +44 20 3014 3997 (international calling rates apply).

My order hasn’t arrived. What do I do?

If you do not receive your order within 30 days, please contact our Book Sales Department at 0800 990914 (toll-free in South Africa) or 00269 800 300 3100 (toll-free in Botswana) or +44 20 3014 3997 (international calling rates apply) to enquire about your shipping status.

What happens if there are complications with my book order?

Partridge will not be held liable for any delays, loss, or damage in transit when it comes to your book order. Any book order by you (including those books included in the services provided) will be delivered within a reasonable time after we receive your order and full payment.

Can I cancel my book order?

Since an order is directly transmitted to the fulfilment centre when placed, your print-on-demand book order cannot be cancelled.

My order arrived but it isn’t the book or quantity I specified. What do I do?

Inspect your order carefully upon arrival. Please immediately notify our Book Sales Department regarding your concerns. Make sure to keep your order number at hand. If you had your boxes sent to an author-event venue, make arrangements with the event coordinator to check your order to make sure your orders are correct.

What are the returns and claims policies of Partridge Africa?

Print-on-demand orders are non-returnable and non-refundable, except in the event of poor print quality or an error in quantity. Please report any issues to the Book Sales Department immediately upon receipt of order. All claims must be filed within 30 days of shipment receipt.

What forms of payment does Partridge Africa accept?

You can make your payments via the following:

  1. Credit Cards – Visa, MasterCard, Discover, and American Express
  2. Certified Cheques (to avoid bank clearance delays for personal cheques)
  3. Money Orders

Please note that cheques must have a valid nine-digit routing number (ABA code) at the bottom.

How do I get a refund for a book I’ve ordered?

Partridge Africa does not offer refunds for book orders except in the event of poor printing quality. Please report issues to our Book Sales Department within forty-five (45) business days upon receiving your order.

What is offset printing?

Offset printing is a method of mass-production printing in which digital book files are converted into digital negatives that are used to etch the pages of a book into custom metal plates. After ink is added to the plates, large rollers pick up the ink from the plates and then transfer it to paper. Offset printing is commonly used in traditional publishing, allowing authors to print their books in bulk. Typically we use Print-On-Demand (POD) fulfillment, where books are printed one at a time after each book order is placed.

What are the benefits of offset printing?

  • More design and print flexibility. You’ll have more options than what is supported through POD printing, such as the following:
    • The ability to print at a higher resolution, meaning sharper and cleaner book covers and interior type than POD because of the printing tools used.
    • Additional cover and paper stock options, such as gloss- or matte-coated paper stock.
    • Additional trim size and design options (example: embossed text on the front cover).
  • Lower author price. Each book costs less for the author to print when compared to POD. The cost to print each offset is individually quoted depending on volume and the book’s specs.
Why would I want to do offset printing?

There are several reasons why some of our authors choose offset printing. If you’re considering offset printing, ask yourself the following questions:

  • Do you have special print requirements—such as unique formats, paper options, binding or cover treatments—that are not supported or available through POD?
  • Do you have a large reach and ability to process a large number of orders? Do you want the opportunity to sell a large number of books directly to customers?
  • Do you want to lower your print cost to enhance your return on books you sell?

If you answered “yes” to any of the above questions, offset printing might be right for you. Call your Book Consultant to discuss your options.

What are the disadvantages of offset publishing?

Offset publishing is certainly not for all authors, as most are satisfied with the POD advantages. Offset publishing requires a large upfront investment that authors may not wish to spend, and it does not guarantee that bookstores will pick up your book.

Is there a minimum print run that offset is available for?

Yes. To benefit financially from your offset investment, we suggest that you plan to print a minimum of 1,500 units. Please contact your Book Consultant for more information.

How much does it cost to do offset printing?

The cost of offset printing is quoted on a case-by-case basis, depending on your book’s format and the volume you wish to print. Please contact your Book Consultant for more information.